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How to make business processes more engaging

A well-designed game is a guided missile to the motivational heart of the human psyche, and the lessons that games can teach can be valuable tools in addressing serious business pursuits like marketing, productivity enhancement, innovation, customer engagement, human resources and sustainability, according to Kevin Werbach and Dan Hunter in their book For the Win: How Game Thinking Can Revolutionize Your Business. My full review of the book can be found on my business website.